Warranty Coordinator

A proud member of the Quanta Services family of companies, Ampacity, LLC (Ampacity) delivers a forward-thinking approach to structural and electrical solutions for clean energy transition projects. From design, kitting, and installation to comprehensive electrical procurement, Ampacity specializes in expert-engineered, field-ready solutions that accelerate project timelines and maximize impact. Made up of more than 350 passionate professionals committed to simplifying complexity across the energy value chain, Ampacity empowers customers to build smarter, faster, and more efficiently­—with the most reliable technology in the industry. Headquartered in California, Ampacity maintains facilities in Mississippi, Kentucky, and Iowa, with offices in Florida, Georgia, and Vermont. Since 2014, Ampacity has delivered nearly eight gigawatts of fully engineered clean energy systems across North America.

The Warranty Coordinator at Ampacity manages the full warranty lifecycle for Ampacity's solar projects, from supplier documentation and claim intake through replacement coordination and final closeout. This role works closely with operations, field teams, and suppliers to make sure warranty coverage is confirmed, claims are moving, and nothing gets missed. The right person for this role is organized, process-oriented, and able to juggle multiple open items across teams and vendors at the same time.

Salary: $70,000 - $85,000

• Act as the main point of contact for warranty questions from internal teams and suppliers. Keep a live tracker of open claims, aging items, and pending replacements, and share regular updates with stakeholders.
• Create standard intake forms, handoff steps, and escalation paths that reduce delays, cut down on rework, and help claims get approved the first time.
• Chase down delayed approvals, backordered parts, and disputed coverage. Escalate recurring issues and keep clear records of decisions and next steps.
• Maintain a central, up-to-date repository for all warranty records including terms, claims, approvals, RMAs, and closeout packages so teams always have what they need.
• Track warranty-related costs and credits including labor, parts, freight, and supplier reimbursements, and help with chargeback and recovery processes when needed.
• Identify patterns in repeat failures and share findings with engineering, quality, and supply chain teams to support root-cause analysis and prevent future issues.
• This role will evolve over time with the needs of the business.

• Warranty or claims coordination experience - Prior experience managing warranty claims, RMAs, and supplier coordination from start to finish.
• Strong organization and follow-through - Ability to manage multiple open items at once without letting things slip through the cracks.
• Clear communicator - Comfortable working with suppliers, field teams, and internal stakeholders through email, meetings, and reports.
• Process-oriented mindset - Able to spot gaps in a workflow and put simple, repeatable steps in place to fix them.
• Proficiency with tracking tools - Comfortable using Excel, Procore, or similar platforms to track claims, parts, and project status.
• Travel: Minimum 50% | Job sites across the continental United States

Typical Work Environment

• Active solar construction sites with heavy machinery, power tools, and construction equipment in operation.
• 100% outdoor work environment subject to extreme weather conditions including snow and high heat, with exposure to dust, fumes, noise, and uneven terrain.
• Work at various heights requiring fall protection equipment.
• Position may require unexpected travel and relocation to project sites with short notice.

Physical Expectations

• This work is physically demanding in nature and requires constant lifting of 30 – 50 pounds, unassisted, with lifts of 50+ pounds requiring assistance.
• Working schedule will be 8 – 10 hours a day and 5 – 6 days a week (weather permitting).
• Ability to stand, walk, climb, bend, kneel, and crawl for extended periods while operating tools and equipment safely.
• Must be able to participate in required training hours as assigned.

💰 Competitive Total Compensation Industry-leading salary plus 401k for eligible employees

🏖️ Time Off That Matters Paid vacation, sick days, holidays, parental leave, and bereavement leave

⚖️ True Work-Life Balance Health resources and wellness support to help you thrive inside and outside of work

🏥 Comprehensive Health Coverage Medical, dental, and vision insurance plus additional health assistance

📈 Career Growth Opportunities Internal promotion priority with training and skills development programs

🤝 People-First Culture Diverse, inclusive environment where you're valued as a whole person

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.