Quanta Services safely provides engineering, procurement and construction (EPC) services for comprehensive infrastructure needs in the electric power and oil and natural gas industries. With a workforce tens of thousands strong and offices across North America and abroad, Quanta is the premier provider in the industries it serves.
The Service Desk Manager directs all Service Desk staff ensuring that customers are receiving an appropriate level of services, and maintaining the ownership of the relationship between Quanta Corporate and all OpUs.
Assists the Service Delivery Account Managers to assure the quality and responsiveness of all services provided by Quanta Corporate. Responsible for the regular day-to-day activities of the IT Service Desk, including managing all procedures related to identification, prioritization and resolution of requests, incidents and problems. Plans, designs, and analyzes the organization’s Service Desk according to best practices that are consistent with Quanta Services culture and business processes. Responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans.
Strategy & Planning
Acquisition & Deployment
Bachelor’s degree in the field of computer science or related discipline and 8 years of experience, including 3 years managing employees, or 12 years of equivalent work experience, including management experience.
Computer Skills: all mentioned below computer skills are required, Intermediate level of proficiency
Other Required Knowledge and Skills:
Quanta Services is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, genetic information, protected veteran status or any other protected characteristic, in accordance with governing law.