Quanta Services

  • Applications Analyst, Equipment

    Job Location US-TX-Houston
    Requisition ID
    2018-1518
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Quanta Services safely provides engineering, procurement and construction (EPC) services for comprehensive infrastructure needs in the electric power and oil and natural gas industries. With a workforce tens of thousands strong and offices across North America and abroad, Quanta is the premier provider in the industries it serves.

     

    The Applications Analyst participates in the process of planning for, implementing, and supporting computer applications which effectively support Quanta business processes and provide necessary business control and management. Uses intermediate-level JDE equipment process and configuration knowledge to assess and implement solutions in support of Quanta business process requirements. Utilize general business knowledge to elucidate requirements from business process owners and end users. This position is customer-facing and requires good soft skills including ability to communicate empathetically, recognize verbal and nonverbal feedback, and shape communication to fit audience. Ability to clearly communicate ideas, interact creatively with others, and explain issues are essential.

    Responsibilities

    • As a member of the IT Applications Team, provide high-level technical knowledge to design, implementation, and support functions of JD Edwards.
    • Responsible for the delivery of application support for JD Edwards EnterpriseOne equipment modules in a Multi-Currency environment.
    • Update and maintain global design books, test scripts, work instructions and other team documents with new functionality or process.
    • Identify and communicate service improvement opportunities. Focus on continuous service improvement.
    • Interact with other application groups and customers to gather business requirements gather and complete functional specifications for new functionality and enhancements to existing functionality.
    • Participate in the development of project plans and communicate issues
    • Participate in the development of and implementation of service desk processes as they relate to application support
    • Awareness of customer support metrics such as quality of service, close rates, and response times and reflect on how to improve individual results as well as the team results.
    • Engage in regular professional development activities
    • Adheres to internal standards, policies and procedures.
    • Travel 50-75%
    • Perform other duties as assigned by the manager.

    Qualifications

    • Bachelor’s Degree or 5 years of equivalent professional experience. 
    • 8+ years of experience implementing and supporting business applications.
    • Ability to take ownership, accountability, and provide subject matter expertise in process area.
    • Must have the ability to multi-task and organize effectively and prioritize and meet service level expectations.
    • Must be an effective communicator with the ability to influence change and the ability to tailor communications to specific audiences.
    • Must have the ability to empathize with customers and convey confidence.
    • Must have demonstrated ability to improve support processes and methodologies.
    • Must have general understanding of systems and relationship between infrastructure, compliance, security, data integration and applications.
    • Ability to lead team discussions, solicit input and facilitate decisions in professional manner.
    • Must have strong analytical and problem-solving skills and develops solutions to problems independently and through team discussions.
    • Must be self-aware and willing to adapt to changing work environment.

    Quanta Services is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, genetic information, protected veteran status or any other protected characteristic, in accordance with governing law.

     

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