As a team member of the Benefits Call Center, the Employee Advocate (EA) is responsible for the direct communications with our employee population. The EA works in partnership with other members of the Benefits Administration team to ensure that employee expectations are met in the area of verbal and written responses and customer support. Specifically, the EA provides support to our employees through inbound and outbound calls, composing and responding to email, and returning voicemail. In addition, the EA provides support through projects for the Benefits Administration teams.
Required Education and Experience:
Knowledge / Skills / Abilities