Service Desk Technician

PAR Electrical Contractors, LLC is a premier outside electrical infrastructure construction company based in Kansas City, Missouri. A subsidiary of Quanta Services, Inc. (NYSE:PWR), PAR is one of the founding members of Quanta Services and among the largest union contractors in the U.S. PAR’s employees are the reason for the success of our company. Our reputation attracts the highest quality personnel, people who are committed to producing projects that set a standard for excellence. At PAR, we take on the most challenging and complex projects we can find, and we hire people who thrive on hard work and demanding opportunities.

PAR Electrical Contractors, LLC is seeking a Service Desk Technician to support company employees seeking technical assistance with technology devices, software, and access to technology resources. This role responds to support requests both locally and remotely, diagnoses technical issues, and implements effective solutions or escalates issues when appropriate.

• Perform remote troubleshooting using diagnostic techniques and targeted questions
• Determine the best solution based on the issue and details provided by employees
• Walk staff through the problem-solving process
• Escalate unresolved or complex issues to the appropriate support personnel
• Assist staff with hardware, software, and basic connectivity challenges
• Maintain workstation components through repair or replacement as needed
• Assist call-ins or in-person walk-ups with technical difficulties
• Facilitate staff access to technology resources through standard processes
• Record events, issues, and resolutions within the company’s ticketing system
• Document staff technology interactions and troubleshooting steps
• Install, configure, and troubleshoot workstation PCs and other computer-related hardware
• Identify problems, research solutions, and guide staff through corrective actions
• Provide help-desk support and resolve problems to the user’s satisfaction
• Maintain workstation configurations, utilities, and software default settings
• Install, test, and configure new workstations, peripheral equipment, and software
• Assist with onboarding of new users, including account setup and system access
• Provide basic computer training and guidance to staff as needed
• Perform routine computer maintenance and updates
• Follow company standards and document internal procedures
• Identify and suggest improvements to service desk procedures
• Regularly communicate with staff regarding ongoing issues and support requests
• Work a standard 40 hours per week, with occasional after-hours on-call rotation
• Perform other duties as assigned

• Basic knowledge of operating systems and service desk support practices
• Basic understanding of networking concepts such as IP addressing, Wi-Fi connectivity, and VPN access
• Ability to troubleshoot desktop software and hardware
• Familiarity with troubleshooting mobile devices and tablets
• Ability to provide efficient technical support over the phone and in person
• Strong analytical and problem-solving skills with the ability to resolve common technical issues
• Ability to diagnose issues and escalate complex problems appropriately
• Strong organizational and time management skills with attention to detail
• Proficiency in Windows Operating Systems
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office

PAR offers a comprehensive benefits package including:

• 100% employer-paid health care benefits (medical, dental, and vision) for you and your dependents
• 100% employer-paid basic life insurance
• 100% employer-paid disability benefits
• 401(k) retirement plan with matching contribution
• Paid Time Off (sick and vacation)
• Paid Holidays
• Tuition Assistance
• Wellness and Mental Health Programs
• Learning and Development Programs

PAR Electrical Contractors, LLC does not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States. PAR Electrical Contractors, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PAR Electrical Contractors, LLC will only use E-Verify once you have accepted a job offer and completed the Form I-9.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.