Quanta Services

Systems Administrator, Unified Communications

US-TX-Houston
Requisition ID
2017-1414
# of Openings
1
Category
Information Technology

Overview

Quanta Services safely provides engineering, procurement and construction (EPC) services for comprehensive infrastructure needs in the electric power and oil and natural gas industries. With a workforce tens of thousands strong and offices across North America and abroad, Quanta is the premier provider in the industries it serves.

 

The Unified Communications Administrator role is to ensure the availability, support and integrity of the Quanta Services Messaging platforms.  This includes but is not limited to implementation and maintenance of on premise Exchange email system, Office 365, provide support to operation units, and use of various management tools.  This individual will provide technical guidance and consulting across the organization and be a contributor in strategic decision on the platforms.

Responsibilities

  • Manage a unified communications platform which includes Exchange 2013, Office 365, Skype for Business, E-discovery, EMC SourceOne and Mobile Iron.
  • Perform installations, patches, upgrades, capacity planning and performance tuning, through approved change management
  • Enter, track, and update incident and changes in ticket management system.
  • Provide tier 2 support for team members and other support teams.
  • After-hours support rotation and implementation as needed.
  • Document and develop in-depth knowledge of company’s existing messaging IT architecture/infrastructure, and technology portfolio.
  • Conduct research on emerging technologies in support of infrastructure development efforts, and recommend technologies that will increase cost effectiveness and infrastructure flexibility.
  • Assist in the design and implementation of end-to-end integrated systems for messaging platforms.
  • Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
  • Create required reports and run routine health assessments on environments in response to business user needs.
  • Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
  • Ensure the integrity and security of enterprise data on servers, computers and databases in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance.
  • Perform other duties as assigned by the manager.

Qualifications

  • Minimum of 5 years total Exchange administration experience. (Design, Implement, Upgrade, Support, Maintain)
  • Minimum of 4 years of Lync/Skype for Business administration experience. (Design, Implement, Upgrade, Support, Maintain)
  • Minimum of 3 years of MDM administration experience. (Design, Implement, Upgrade, Support, Maintain)
  • Minimum of 5 years administering Windows Server operating systems ranging from Server 2008-2012 R2. (Design, Implement, Upgrade, Support, Maintain)
  • Bachelor’s degree in Computer Science or minimum 7 years of comparable experience
  • Experience performing other Customer Service/Facing related roles
  • Microsoft Exchange related certifications - Required
  • Microsoft Windows Server, Microsoft System Center, VMWare, ITIL - Preferred
  • ITIL Foundation - Preferred
  • MCITP - Preferred
  • MCDST - Preferred
  • Experience implementing/administering enterprise Exchange clustered environment spanning multiple data centers - Advanced Level
  • Experience implementing/administering Exchange 2010/2013 - Advanced Level
  • Experience implementing/administering O365 - Advanced Level
  • Experience implementing/administering Skype for business – Intermediate Level
  • Experience implementing/administering mobile device management platform – Intermediate Level
  • Experience working with formal architecture methodologies (ITIL) – Intermediate Level
  • Construct High Availability, Disaster Recover design – Intermediate Level
  • Hands-on installation, upgrade, production support of Exchange 2013, Office 365, Skype for Business, E-discovery, EMC SourceOne and Mobile Iron - Advanced Level
  • Windows OS - Advanced Level
  • Active Directory (Accounts, Groups, GPs, Security) – Intermediate Level
  • Outlook - Advanced Level
  • Customer service oriented and proactive in anticipating and resolving problems while maximizing efficient use of available IT
  • Uses excellent problem-solving, communication, and interpersonal skills along with a patient, positive, and customer-friendly attitude within a team
  • Demonstrates outstanding customer orientation and desire to enable client productivity.
  • Communicates effectively and efficiently with technical and non-technical audiences at all levels of organization; utilizes appropriate communication channels for given situations.
  • Acts professionally and tactfully at all times and in all situations; maintains a professional demeanor and appearance.
  • Produces high quality work results with a sense of urgency while maintaining a high level of focus on detail, exactness and completeness.
  • Builds leveraging relationships & teamwork environment with clients, peers and other IT teams that facilitate knowledge and information sharing; contribute to team’s body of knowledge; being recognized as a dependable member of team and a source of positive energy and attitude for clients and team.
  • Able to manage multiple priorities and projects simultaneously
  • Adheres to change management and documentation policies

Quanta Services is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, genetic information, protected veteran status or any other protected characteristic, in accordance with governing law.

 

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