Quanta Services

Applications Analyst Lead, Procure to Pay

Requisition ID
2017-1384
# of Openings
1
Category
Information Technology

Overview

The Applications Analyst Lead participates in the process of planning for, implementing, and supporting computer applications which effectively support Quanta business processes and provide necessary business control and management. Uses expert-level JDE Procure to Pay process and configuration knowledge to assess and implement solutions in support of Quanta business process requirements. Utilize general business knowledge to elucidate requirements from business process owners and end users. This position is customer-facing and requires good soft skills including ability to communicate empathetically, recognize verbal and nonverbal feedback, and shape communication to fit audience. Ability to clearly communicate ideas, interact creatively with others, and explain issues are essential.  The Applications Analyst Lead oversees the daily activities of a team of Application Analysts.

Responsibilities

  • As a member of the IT Applications Team, provide expert-level technical knowledge to design, implementation, and support functions of JD Edwards.
  • Provide guidance and manage the workload of a team of Application Analysts in a particular process area
  • Responsible for the delivery of application support for JD Edwards EnterpriseOne Procure to Pay processes including Inventory Management, Procurement and Accounts Payable. Includes support of AP invoice approval workflow tool.
  • Update and maintain global design books, test scripts, work instructions and other team documents with new functionality or process.
  • Identify and communicate service improvement opportunities. Focus on continuous service improvement.
  • Interact with other application groups and customers to gather business requirements gather and complete functional specifications for new functionality and enhancements to existing functionality.
  • Participate in the development of project plans and communicate issues
  • Participate in the development of and implementation of service desk processes as they relate to application support
  • Awareness of customer support metrics such as quality of service, close rates, and response times and reflect on how to improve individual results as well as the team results.
  • Engage in regular professional development activities
  • Adheres to internal standards, policies and procedures.
  • Travel up to 75% during roll out and between 50-75% of the time consistently.
  • Supervise up to 5 staff within a specific work stream or business process.
  • Performs other duties as assigned.

Qualifications

  • Bachelor’s Degree or 5 years of equivalent professional experience.  10+ years of experience implementing and supporting business applications.
  • Expert level knowledge of relevant applications (i.e., JDE 9.0)
  • Ability to take ownership, accountability, and provide subject matter expertise in process area.
  • Must have the ability to multi-task and organize effectively and prioritize and meet service level expectations.
  • Must be an effective communicator with the ability to influence change and the ability to tailor communications to specific audiences.
  • Must have the ability to empathize with customers and convey confidence.
  • Must have demonstrated ability to improve support processes and methodologies.
  • Must have general understanding of systems and relationship between infrastructure, compliance, security, data integration and applications.
  • Ability to lead team discussions, solicit input and facilitate decisions in professional manner.
  • Must have strong analytical and problem-solving skills and develops solutions to problems independently and through team discussions.
  • Must be self-aware and willing to adapt to changing work environment.

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