Quanta Services

  • Sr. Manager, IT Operations

    Job Location US-TX-Houston
    Requisition ID
    # of Openings
    Information Technology
  • Overview

    This role is responsible for leading multiple infrastructure resources in areas of both on premise and cloud operations, projects and initiatives that align with IT strategy.  The Sr. Manager will be responsible for developing their teams and producing efficiencies through cross training and mentorship.  The Sr. Manager integrates current architectures, create technical documentation and oversees implementation of technology and ensures the operations of this technology.  Expectations are to work under broad direction and perform work that ranges from conceptual and strategic to tactical.  This individual will also be responsible for infrastructure services across the enterprise at multiple data centers, coordinates responsibilities and collaborates among other managers and teams and supporting all operating units in technology matters.  This individual will also participate in the planning and implementation of Infrastructure initiatives that are consistent with company goals, industry best practices, and regulatory requirements. 


    SCOPE:  Enterprise




    • Manages multiple resources across the enterprise in complex environments.
    • Develop team members to produce efficiencies and cross train resources.
    • Manage and execute on complex projects and deliver technology to business.
    • Documents and communicates all infrastructure architecture designs and standards.
    • Manages the functional attributes (performance, throughput, availability, capacity, security) of components and develop infrastructure standards.
    • Researches, identifies and recommends industry best practices for solving business problems.
    • Maintains knowledge of IT Infrastructure architecture, standards and practices and consistently applies these standards.
    • Oversee resources for troubleshooting and resolution of production system issues.
    • Conduct research on emerging technologies in support of infrastructure development efforts, and recommend technologies that will increase cost effectiveness and infrastructure flexibility.
    • Develop and execute test plans to check infrastructure and systems technical performance.
    • Ensure appropriate documentation, policy and procedures and associated training plans are in place for all platforms.
    • Supervises a team that supports, designs and implements cloud solutions (IaaS, PaaS) in Azure.
    • Maintains, troubleshoots and administrates SCOM, SCCM, CITRIX
    • Manages, configures and deploys all MS server operating systems and Linux.
    • Manages end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
    • Ensures the ability to recover the system environment to a current operational state in a timely manner, in the event of a major system problem or disaster using backup and DR technologies for the enterprise.
    • Recommends, schedules, and performs software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
    • Develops, documents, and maintains policies, procedures and associated training plans for system administration and appropriate use
    • Monitors existing infrastructure hardware and software and tracks and updates incident and changes in ticket management system.
    • Identifies events, alerts, or configurations that may have negative impact to the environment and resolve or escalate according to company polices.
    • Works with Operating Units on technology and operational initiatives.
    • Supports and deploys automation capabilities for the enterprise environment.



    Required Education and Experience:

    • Bachelor’s Degree in Information Technology or related field.
    • Minimum 5 years Azure or other cloud infrastructure experience (IaaS, PaaS).
    • Minimum of 10 years management experience (Design, Implement, Upgrade, Support, and Maintain).




    • Microsoft Windows Server, VMWare, ITIL (Preferred)
    • MCITP - Preferred
    • ITIL Foundation – Preferred
    • Formal Management Training




    Supervises others:  Yes

    Has hiring and terminating responsibilities:  Yes

    Number of employees report to this job:  10 Subordinate Supervisory Employees, 0 Non-Supervisory Employees




    Direct amount:    $ 0  

    Indirect amount: $ 0




    Travels:  Yes, minimal, as needed

    Percent of time:  Up to 10% of time.



    Language Skills: English – Advanced level required

    Mathematical Skills: Basic level required

    Reasoning Skills/Abilities: Advanced level required




    • Customer service oriented and proactive in anticipating and resolving problems while maximizing efficient use of available IT
    • Uses excellent problem-solving, communication, and interpersonal skills along with a patient, positive, and customer-friendly attitude within a team
    • Demonstrates outstanding customer orientation and desire to enable client productivity.
    • Communicates effectively and efficiently with technical and non-technical audiences at all levels of organization; utilizes appropriate communication channels for given situations.
    • Acts professionally and tactfully at all times and in all situations; maintains a professional demeanor and appearance.
    • Produces high quality work results with a sense of urgency while maintaining a high level of focus on detail, exactness and completeness.
    • Builds leveraging relationships & teamwork environment with clients, peers and other IT teams that facilitate knowledge and information sharing; contribute to team’s body of knowledge; being recognized as a dependable member of team and a source of positive energy and attitude for clients and team.
    • Able to manage multiple priorities and projects simultaneously.
    • Adheres to change management and documentation policies.


    Quanta Services is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, genetic information, protected veteran status or any other protected characteristic, in accordance with governing law.


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