Operations Manager

Aspen Utility Company, a Quanta Services, Inc. (NYSE:PWR) company, has been serving Texas for over 15 years. Aspen is a leader in the telecommunications construction sector. We specialize in aerial and underground construction, Design/Engineering/Permitting, inside plant cabling, small cell tower, and Coax & Fiber splicing.

We focus on career development and reward excellence, recognizing each team member's unique contributions. We're at the forefront of powering modern life. Discover how your skills and dedication can make a real difference to us.

Position Overview

We are seeking a proactive and detail-oriented Operations Manager to lead our customer service and data entry teams, managing Right of Way (ROW) permitting projects, and drive operational excellence through process development and cross-functional collaboration. This role is ideal for a strategic leader who thrives in a fast-paced environment and is passionate about improving systems, empowering teams, and ensuring seamless interdepartmental communication and customer service.

Key Responsibilities

• Oversee the customer service team to ensure timely, professional, and effective support.
• Develop and monitor service KPIs and implement continuous improvement initiatives.
• Handle escalated customer issues and ensure resolution aligns with company standards.
• Supervise data entry operations to ensure accuracy, efficiency, and compliance.
• Implement quality control procedures and streamline data workflows.
• Coordinate with other departments to optimize data systems and reporting tools.
• Lead ROW permitting projects from initiation to completion, ensuring company is meeting customer expectations and deadlines.
• Collaborate with customers and internal teams to complete permitting projects.
• Maintain project timelines, documentation, and stakeholder communication.
• Analyze existing processes and identify opportunities for automation and efficiency.
• Design and implement standardized procedures across departments.
• Monitor performance metrics and adjust strategies to meet operational goals.
• Act as a central point of contact between departments to ensure alignment and transparency.
• Facilitate regular cross-functional meetings and reporting.
• Translate operational insights into actionable strategies for senior leadership.
• Manage and mentor a diverse team across customer service and data entry functions.
• Conduct regular performance evaluations and provide coaching for growth.
• Foster a culture of accountability, collaboration, and innovation.

Qualifications

• 3+ years in management or supervisory position.
• 5+ years of experience in operations, customer service, or project management.
• Experience with ROW permitting or project management.
• Strong leadership and team management skills.
• Excellent communication, organizational, and analytical abilities.
• Proficiency in Excel, project management tools, and data platforms.

Preferred Skills

• Experience in utility, telecommunications, or infrastructure industries.
• Familiarity with permitting software and GIS tools.
• Lean Six Sigma or other process improvement certifications.

As a Quanta Services employee, you'll be offered a wide range of benefits to fit your needs.

• 401(k) with immediate matching and vesting
• Fully comprehensive benefits packages; Medical, Dental, Vision
• Your choice of PPO, HSA, FSA
• Short term and long term benefits
• Employee discounts on consumer goods

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.