Senior Helpdesk Technician

Potelco, Inc., a subsidiary of Quanta Services, Inc. (NYSE: PWR), was founded in 1965. We specialize in engineering, procurement, and construction (EPC) services, which include designing, estimating, material acquisition, project management, construction, emergency power restoration, system maintenance, and similar services. Our expertise is in power, transmission, distribution, and substation projects. We are a leading full-service provider of power infrastructure, construction, and support services in utility and energy contracting throughout the Pacific Northwest and neighboring states.

We are proud to be working with some of the region’s largest energy companies as we continue to modernize their electric systems, move towards de-carbonization, and maintain thousands of miles of overhead and underground lines serving millions of residential and commercial customers. We uphold high safety, productivity, and reliability standards as we work with our customers to provide both current and strategic, forward-thinking energy infrastructure, delivery, and solutions.

Senior Helpdesk Technician

If you enjoy solving complex technical challenges, thrive in a fast-paced environment, and want to support a dynamic team, Potelco, Inc. has an opportunity for you! We are seeking a Senior Help Desk Technician to provide advanced IT support for our employees and systems across multiple locations. This role will serve as the go-to technical resource for escalated support issues, system administration, and IT process improvements. This role is held at our corporate office in Sumner, WA.

End-User Support & Troubleshooting

• Serve as an escalation point for IT help desk issues, ensuring timely resolution and excellent customer service for internal customers.
• Provide advanced troubleshooting for hardware, software, and network-related issues in-person, by phone, and via remote support tools.
• Prepare workstations for deployment (on-site and remote), including software configuration, imaging, and Autopilot setup.
• Assist with installation, maintenance, and support for PCs, laptops, printers, mobile devices, and peripherals
• This role will support business units across the Pacific Northwest, focusing on Washington and Oregon, with occasional day and overnight travel (a few times a year)
• Support and maintain user accounts, permissions, and security groups within Active Directory and Microsoft 365 environments.

System Administration & Configuration

• Administer and troubleshoot Manage Engine Service Desk, ServiceNow, and Beyond Trust Remote Support platforms.
• Manage Microsoft Intune, Exchange Admin Center, and Exchange Control Panel for endpoint and email administration.
• Perform basic SCCM imaging and Autopilot setup for new device deployments.
• Maintain and support enterprise applications, including Go Exceed SolveX and Concur.
• Monitor and manage VPN access, network connections, and security protocols.

Security & Compliance

• Monitor, report, and respond to IT threats and vulnerabilities in compliance with company and regulatory requirements.
• Ensure adherence to established security best practices and IT policies.
• Support periodic audits and assist in maintaining IT asset inventory.

Collaboration & Project Support

• Work closely with IT team members on special projects, upgrades, and implementations.
• Provide technical expertise to support business applications and infrastructure improvements.
• Participate in onboarding new employees, ensuring systems, accounts, and training materials are in place.
• Other duties and tasks, as assigned

Minimum Qualifications:

• High school diploma or equivalent.
• 3+ years of experience in IT help desk or technical support roles.
• Strong knowledge of Windows operating systems, Microsoft 365, and IT troubleshooting best practices.
• Excellent customer service, communication, and documentation skills.
• Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.
• Must pass a mandatory drug test.
• Valid driver’s license.

Preferred Qualifications:

• Bachelor's degree in Business. Computer Science, or related field
• Hands-on experience with:
  • Manage Engine Service Desk
  • ServiceNow
  • Beyond Trust Remote Support
  • Active Directory
  • Intune
  • Exchange Admin Center/Control Panel
  • Go Exceed SolveX
  • Concur
  • Basic SCCM Imaging / Autopilot Setup

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off 
• Vision insurance

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.